Frequent Provider Questions and Answers

​

Why join OMH? 

 

Find your tribe!

Open Mind Health is a 100% Virtual Mental Health service comprised of open-minded individuals and clinicians whose philosophy of care is collaborative, whole-person, holistic, and integrated. While medication and talk therapy are important, we recognize they are not sufficient in addressing the complexities of modern living. Our approach balances physical, mental, spiritual, social, and environmental health. Thrive in an environment surrounded by the industry's brightest minds, offering continuous learning and personal growth opportunities.

 

The key ingredient for quality outcomes lies in the authentic relationship and connection between the provider and the individual. Our providers bring their whole selves and the full range of their expertise to work, not just what they learned in their studies but what their families, communities, culture, life, and unique areas of study have taught them about themselves and the human condition. We appreciate people's unique gifts, experiences, and perspectives! 

 

What is the leadership at OMH all about?

Experience leadership characterized by transparency, integrity, and humility. We are clinician-led, purpose-driven. Our three pillars are Support, Flexibility, and Autonomy. We appreciate, support, and strengthen your clinical judgment. We build processes that support continuous improvement and collaborative growth with providers. Our leadership adopts an empathic learning lens. Actively seeking provider feedback on how we might continue to improve the client and provider experience. 

Support: (All accessible through the 1 app)

• EHR is designed with the provider in mind. 

• Accessible Clinical Leadership

• Administrative Support

• Opportunities for collaboration

• Tech Assistance, 

• Client Bookings/ Scheduling  

• Client Retention 

• Insurance-Related Queries/Billing

Flexibility: 

• We collaborate with you to establish a schedule that aligns with your peak performance.

• Leadership is creative, compassionate, and solution-seeking.

Autonomy: 

• Remote Work Environment

• Culture of Quality and Continuous Improvement

• Respect for Clinical Judgment

• Use Your Full Expertise

• Purpose

• Collaborative

• Holistic Care

• Accessibility/Easy-to-use systems

• ​

What is the OMH Way:

The OMH Way is a distinctive approach that encompasses several key principles:

• Collaboration and Holistic Care

• Culture of Quality, Learning, and Innovation

• Staged, Structured, and Prioritized Interventions

• Dynamic, Assertive, and Transparent Style

• Proactive Client Education

• ​

What are the expectations for providers?

As a provider at OMH, we set high expectations, recognizing the transformative impact you can make:

• Accountability and Impact

• Growth Mindset

• Concise Decision-Making

• Integrity and Ethical Standards

• Cultivation of Supportive Culture

• Setting and Protecting Boundaries

• Feedback and Solution-Oriented Approach

• Commitment to Personal Evolution

• Continuous Feedback for Performance Enhancement

• Flexibility and Adaptability

Joining - Credentialing and Onboarding 

How do I join OMH?

• Submit your resume: https://openmindhealth.breezy.hr/ . If we feel you would be a great fit, we will reach out to schedule a meeting to discuss the opportunities we offer, get to know each other, and discuss the next steps.

• ​

What do I need to have to join the OMH network of providers?

• License(s) for states in which you wish to practice.

• Current Resume

• NPI (National Provider Identifier) Number

• CAQH (Council for Affordable Quality Healthcare) Data Summary

• 3 professional references

​

Can I join OMH if I am working under supervision?

Yes

​

What happens to my existing private practice when I join OMH?

We do not have a non-compete, you may continue seeing your private clients.

​

Onboarding experience

• Self-directed training (videos, articles, and practice in the test client file)

• Invited to book a 1:1 with your recruiter to do a test drive of the EHR and answer any questions. 

• Introduced to the admin team and how each of their roles is designed to support you. 

​

Credentialing experience

It can take 30-90 days; we negotiate your start date as you become in network with insurance.

​

Does OMH have a required caseload? 

No, some clients may be seen more or less frequently.

​

Are sessions with clients virtual or in-person? 

100% Virtual

​

What insurance companies are you in the network with? 

We are in network with most of the major insurance companies; Kaiser and TriWest are our most significant sources.

​

When is payroll?

• 1099 (Independent Contractor): 1x a month on the 10th of the month for the previous month.

• W2 (FT or PT Hourly): Bi-weekly

​

What is the difference between W2 and 1099?

W-2 Employee:

• Hourly non-exempt

• Incentive plan that tops up your base pay to reward you for exceptional client commitment and engagement (reducing no-shows)

• Employer portion of benefits

• PTO, we pay payroll taxes on top of your wage.

• 401(k)

• You have a supervisor to report to

• You can choose from several health plans.

• Dental/vision

• Flexible holidays that you can choose another day in lieu of some of the major holidays.

• No questions asked bereavement day.

• Preventative wellness OMH Day

• Class Pass. continuous personal evolution

1099 Independent contractor:

• Must be independently incorporated in California.

• autonomy with your schedule, you provide your availability, and clients can choose a time,

• 7% of taxes will be withheld for work performed in California if you reside outside of California.

• no benefits, no health insurance, no PTO, you pay your own taxes and employer payroll taxes, 

• We do not pay for no-shows.

​

Is there a stipend towards work-related expenses (i.e., $-- internet)? 

• For 1099- No. 

• W2- For full-time hourly- $50/per month (prorated if working less than 40hrs) 

​

What EHR does OMH use?

Charm EHR is our one sign-on system, a cloud-based and user-friendly Electronic Health Record (EHR). Your use of Charm includes conducting client sessions and all that it entails with accessible support in one spot. 

​

​

Tell me more about getting and working with clients at OMH.

How do I get clients through OMH?

• Referrals come from insurance carriers.

• Clients may choose your profile through our website.

​

How are scheduling and appointment confirmations done? 

• Our Liaisons handle appointment scheduling and insurance verification.

• You're not tasked with confirming appointments or handling billing, allowing focus on client care.

​

What is the average time to get a full caseload of clients? 

• Three weeks

​

What are the sessions like?

At OMH, we tailor our sessions to meet the unique needs of our clients:

• Regular therapy sessions and initial psychiatry appointments: 60-minute slot. Allows rapport building and thorough documentation.

• Employee Assistance sessions: 40-minute slot. Addresses specific concerns while maintaining a client-centered approach.

• Follow-up psychiatry appointments: 20-minute slot. Tailored for specific follow-up care needs.

We believe in a personalized and outcomes-driven approach:

• Time-Limited and Results-Focused

• Individualized Duration

• Commitment to Weekly Recurring Sessions

• Goal-Oriented Progress Tracking

​

Tell me about the types of clients that OMH serves. Are there any exclusionary criteria for clients?

• Our clients tend to have mild to moderate mental health concerns.  

• Our top diagnoses are anxiety, depression, PTSD, and substance use.  

• Must be safe to be seen via tele.

Do you have clients waiting? 

• At OMH, our commitment is to minimize waiting times through proactive and continuous monitoring of demands and matching recruitment efforts. 

​

What are the expectations regarding no-shows/late cancellations?

• A 5-day notice is required to change an appointment time.  

• Comprehensive approach to enhance client commitment and positive treatment experience.

​

What are Wellness tracks?

• Validating/Normalizing Experiences and Reducing Stigma

• Tips for evidence-based treatments and complementary modalities 

​

What is the documentation like?

• Our focus is on making technology work for clinicians, not the other way around.

• OMH embraces advancements in AI across various client and provider interactions, enhancing the efficiency and effectiveness of our services.

• Templated notes are prepopulated with client information.

• Clients actively contribute to their records by providing intake information in their own words. 

• Clients can add goals and commitments to the wellness track plan.

• Compliance-related items are prompted with tick boxes. 

• After the provider signs the notes, transparency is maintained, allowing clients to correct any misinterpretations and stay aligned with the treatment plan.